UK Customer Services Mon-Fri 9-5
Delivery
Delivery Services
We typically consolidate your order into a single delivery timeframe. However, if you'd prefer to receive available items sooner in separate deliveries, we’re more than happy to arrange that post-order. Just contact us, and we’ll tailor the delivery to suit your needs: Tel: 01462 412100 or email us at info@atkinandthyme.co.uk
*For large and heavy furniture items and garden furniture items please allow up to 18 working days for Cornwall, Devon, Scotland and Wales.
Due to carrier restrictions beyond our control we are unable to deliver outside of the UK Mainland which includes Northern Ireland, the Channel Islands and the Scottish Highlands and Islands.
We apologise for any inconvenience this may cause. If you are unsure if we can deliver to your specific Postcode Area please call our Customer Service Team on 01462 412100
Postcode Exceptions are listed HERE
Standard Items Delivery - £5.95
Delivery to mainland UK will be made up to 7 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items.
Our carrier (normally DPD) will contact you directly via sms within 4 working day of your order placement to advise the delivery time slot and tracking information.
NB: For pre-order items you will be contacted 2 days prior to delivery.
Fragile Items Delivery - £14.95
Delivery to mainland UK will be made up to 7 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items.Our carrier (normally DPD) will contact you directly via sms within 4 working days of your order placement to advise the delivery time slot and tracking information.
NB: For pre-order items you will be contacted 2 days prior to delivery.
Heavy Furniture Delivery - £39.00
Delivery to mainland UK will be made up to 14 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items.
Our 2 man delivery service partner DRS will contact you directly via sms / email to arrange the delivery day.
NB: For pre-order items you will be contacted 5 days prior to delivery.
Heavy Garden Furniture Delivery - £49.00
Delivery to mainland UK will be made up to 14 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items.
Our 2 man delivery service partner DRS will contact you directly via sms / email to arrange the delivery day.
NB: For pre-order items you will be contacted 5 days prior to delivery.
Made to Order Furniture Delivery - £45.00
Delivery to mainland UK will be made 10-12 weeks after order placement (Mon to Fri).
Our 2 man delivery service partner DRS will contact you directly via sms / email to arrange the delivery day.
NB: For pre-order items you will be contacted 5 days prior to delivery.
Pergola Delivery and Install
Pergola Delivery & Installation not available for Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands.
For more information on Pergolas, please see our dedicated Pergola Collection Page: Link
Frequently asked Questions:
Pre-Installation Survey
A comprehensive retailer-completed survey (with site pictures) ensures a smooth installation process.
Why Choose Our Installation Service?
- Hassle-Free Experience – Our team handles everything.
- Expert Installation – Secure and stable pergola setup.
- Comprehensive van spares on-site if needed.
- Warranty Protection – Includes a 1-year installation warranty (running alongside the 3-year product warranty).
- Pre-Installation Support – Includes access check, base prep, and installation scheduling.
Electrics for Lighting
A 3.2m cable is supplied with each pergola. A standard 3-pin weatherproof socket is required.
Help is at hand
Let us handle the hard work so you can sit back and enjoy your beautiful new pergola!
To book your Delivery & Installation or for inquiries, contact us on 01462 412100 Mon-Fr-09.30 -17.00
or email us at
installationteam@atkinandthyme.com
Small Pergola Delivery - £75
Safe, reliable delivery to your location.
Small 3x1.5m BBQ Pergola
Delivery to mainland UK will be made up to 21 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items.
Our carrier will contact you directly via sms within 4 working days of your order placement to advise the delivery time slot and tracking information.
NB:For pre-order items you will be contacted 5 days prior to delivery.
Small Pergola Delivery and Installation - £495
Our Professional Delivery and Installation Team come to your property and set everything up for you.
Small/Medium 3x1.5m,3x3m, 4x3m, BBQ Pergola
Delivery to mainland UK will be made up to 21 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items.
Our carrier will contact you directly via sms within 4 working days of your order placement to advise the delivery time slot and tracking information.
NB:For pre-order items you will be contacted 5 days prior to delivery.
Medium & Large Pergola Delivery Only - £150
Safe, reliable delivery to your location.
Medium/Large (3x3m, 4x3m, 6x3m or 7x3m Pergola + BBQ Pergola & Side Wall Accessories.
Delivery to mainland UK will be made up to 21 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items.
Our carrier will contact you directly via sms within 4 working days of your order placement to advise the delivery time slot and tracking information.
NB:For pre-order items you will be contacted 5 days prior to delivery.
Small Pergola Delivery and Installation - £495
Our Professional Delivery and Installation Team come to your property and set everything up for you.
Large (6x3m or 7x3m Pergola + BBQ Pergola & Side Wall Accessories costs £650 for Delivery and Installation
Delivery to mainland UK will be made up to 21 working days after order placement (Mon to Fri) unless the delivery timer on the product page states otherwise i.e. pre-order items.
Our carrier will contact you directly via sms within 4 working days of your order placement to advise the delivery time slot and tracking information.
NB:For pre-order items you will be contacted 5 days prior to delivery.
