We accept most major credit and debit cards, including: Visa, MasterCard, American Express and PayPal.

Customers can also use Apple Pay and Google Pay.

Klarna flexible payment options are available on orders with a value of £100.00. Klarna's Pay in 3/Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

We accept payment via Shop Pay, an accelerated checkout and payment service provided by Shopify Inc. By using Shop Pay, you authorise us and our payment processors to charge your selected payment method. You acknowledge and agree that:

• Your use of Shop Pay is subject to the Shopify Terms of Service and the Shop Pay Merchant Terms of Service.
• Shopify securely collects, stores, and processes your payment and shipping information in accordance with their Shopify Privacy Policy.
• Any disputes or issues regarding the technical processing of your Shop Pay transaction should be directed to Shopify’s customer support

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it safe as we may ask you for information from it in any correspondence. If you do not receive this email please contact info@atkinandthyme.co.uk so that we may investigate and confirm that your order has been placed successfully.

Prices include VAT at the rate of 20% and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) cancel your order and refund the price you have paid.

Voucher/discount codes cannot be used in conjunction with one another or with any other offer.

Atkin and Thyme take care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the craftsmanship required to make such high quality products. All products shown are subject to availability.

Unfortunately we do not currently deliver to UK Offshore or Internationally.

Please click here to see our full returns and delivery page.

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

Atkin and Thyme cannot accept any liability for a failure to comply with instructions specifically stated on the website or in the catalogue. When you place an order to purchase a product from Atkin and Thyme your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not been confirmed as accepted in such dispatch note do not form part of the contract.

Atkin and Thyme endeavours to check the accuracy of the information on this site and in our catalogues. However, Atkin and Thyme does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us. The information on our website is constantly updated and supersedes any information detailed in our catalogues.

All copy, product titles and product images are copyright of Atkin and Thyme Ltd. No unauthorised use of copy, product titles or product images may be used without our express permission and approval.

• Atkin and Thyme competitions are open to residents of the mainland United Kingdom aged 18 years or over, except employees of Atkin and Thyme and their families.
• It is a condition of entry that you must provide us with a valid email address. Any other conditions required will be stipulated upon entry.
• Entry is restricted to one per person.
• The closing date for entries will be the end of each month unless indicated.
• There is no purchase necessary to enter and no cash alternative will be offered.
• If the prize is an Atkin and Thyme product, Atkin and Thyme reserves the right to change the prize for an alternative Atkin and Thyme product of an equivalent value.
• By entering our competitions, the winner agrees to their name being shared on our social media channels.
• Atkin and Thyme reserves the right to re-draw the winner if the original winner cannot be contacted within 28 days of the competition closing date.
• Atkin and Thyme decision is final and no correspondence will be entered into.

The Atkin & Thyme Ltd mobile message service (the "Service") is operated by Atkin & Thyme Ltd ("Atkin & Thyme Ltd", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Atkin & Thyme Ltd's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Atkin & Thyme Ltd. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Atkin & Thyme Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to AtkinThyme or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Atkin & Thyme Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to AtkinThyme or email info@atkinandthyme.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Atkin and Thyme is committed to delivering high-quality service while aiming to ensure transparency and accountability to earn your trust and respect. We can enhance our service by carefully listening to our customers and addressing their feedback, while striving to resolve any unsatisfactory experiences.

Therefore, we aim to ensure that:

• We welcome complaints, feedback and suggestions;
• Making a complaint as easy as possible;
• We deal with it promptly, politely and, when appropriate, confidentially;
• We respond in the right way - for example, with an explanation, or an apology where we have got things wrong, or information on any action taken where appropriate etc;
• We learn from complaints, use them to improve our service,
• resolve informal concerns quickly, and strive to make your complaint valuable This policy ensures that we welcome feedback and provide guidelines for dealing with complaints from members of the public about our services, products or any of our premises

We are always glad to hear from people who are satisfied with the services we offer. All feedback is recorded, acknowledged, and sent to the relevant person(s).

Atkin and Thyme’s responsibility will be to:

• Acknowledge the feedback in writing or Email
• Respond within a reasonable period of time (usually within 7 working days, but in some instances, this may take longer); address the feedback thoughtfully and with attention
• bring to a satisfactory resolution, and take action where appropriate

A complainant's responsibility is to:

• raise concerns promptly and directly by bringing their feedback, in writing, to the attention of Atkin and Thyme by -
• completing the online web form, which can be found by clicking here
• emailing info@atkinandthyme.co.uk
• sending a letter to our head office address –
  
  

Atkin and Thyme Ltd

New Inn Road

Baldock

Hertfordshire

SG7 5HG

• explain the problem as clearly and as fully as possible, including any action taken to date;
• allow Atkin and Thyme a reasonable time to deal with the matter, and;
• acknowledge that certain situations might be beyond the control of Atkin and Thyme

Complaints Procedure

We’re sorry to hear that you aren’t happy with your experience. 

No matter what your complaint is about, the quickest way to get in touch with us is to let us know via our web form, and a member of our customer support team will aim to get back to you within 7 working days. 

Alternatively, you can contact us by using one of the methods highlighted above.

In most cases, we will look to bring your complaint to a satisfactory resolution within a maximum of 14 days. 

However, there may be some instances where this may take longer.

After you reach out, a member of the customer support team will assess the seriousness of your complaint and forward it to the appropriate individual or team for a comprehensive investigation to take place. 

Upon completion of this process, all required actions will be undertaken to enhance our future performance, and our support team will strive to resolve the complaint to the satisfaction of the complainant.

We consistently aim to address complaints promptly, but if you are dissatisfied with the resolution provided by our customer support team, please reach out trade@atkinandthyme.co.uk to have your complaint escalated internally.

If you are not happy with the way we have handled your complaint after the internal escalation, you can take the matter to Alternative Dispute Resolution (ADR). Although we do not participate in an ADR scheme, one such scheme is provided by Consumer Arbitration. 

FOS:

If you are dissatisfied with our response as your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8-week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.